Just after when i made a product payment recently, i saw them updating my facial records paper sheet and i notice a comment writeen saying ‘ Becareful of this customer, is a Sample Queen and Stealing’ I was annoyed with the accusation made and i walk off! How could they say such thing especially the Stealing part. I still have 5 more times facial with them, am thinking should i contact the HQ to complain or just leave it till i finish up the package and not signing up as Clarins customer anymore.

rinnah : Hi Jane, the part about stealing was a pretty strong statement – did you confront the SA about it?

I always think Clarins has a range of good products considering that they use all natural plants extracts and ingredient…And so, few days ago, I was at Isetan, KLCC wanting to buy their mask to try out….Imagine this. There were about 4 beauty consultants at the not very big counter…two were attending to customers..and the other two – only God knows what they were doing…I was standing and walking to-and-forth in front of them hoping either one of the two who were free to actually attend to me…..And after like 10 mins…one of them only attended to me…and also she looked quite reluctant. I wonder if she could possibly thought I am not rich enough to buy their products…(maybe by looking at my normal appearance while carrying a backpack)…Hmmm….I seriously think the management of Clarins should know how their consultants are behaving at the counter…What a shame when you have excellent products but lousy customer service, isn’t it?

rinnah : Yup, many’s the time when I walked away from a counter because the attitude of consultants (in general, not limited to any one brand) suck.

I had a very bad encounter at the Clarins Skin Spa KLCC yesterday!

I did call up to make an appoinTment for my body treatment. I signed up a body treatment package for the 1st time and this was my 1st treatment.
My appointment was at 730pm. Ushered by the consultant to the room and she told me to shower first.
15mins later another consultant which is the therapist came in. She told me about the treatment that she going to do. Its the body treatment. I told her to checked what body treatment that I signed up for as I remembered I like body wrapping treatment.
She told me she already check twice with other consultant. Then continued on with the explanation..she told me to mention the treatment type to the consultant whenever making appointment. I told her i only signed up for 1 kind of treatment! I told her again, my treatment is the wrapping type. She said today is the Andes treatment. I told her the 3rd time to check again! (I should get up and go out and checked at the front counter but i was already naked!!!). She smiled, ignoring my instruction and repeatedly told me its the right treatment for me???
After 60min, and of course without the wrapping. The consultant the treatment is over??? I was in like huh??
I dressed up and went to the front counter. She told me to sign the acknowledgement card and on that card it stated Extreme Brightening from the Taurus Mountains!!! and it should include a wrap! Damn!
The other consultant said sorry saying its their fault to give the wrong treatment. She explained that their computer system is down?? I told her off saying you have the manual tracking card! Its obviously stated the treatment that I signed up for!! Boy! I was boiling to the mAX at that point that made me walked off from the spa without signing anything!

I m not sure I m going back there!

rinnah : Gosh, that’s a pretty bad experience you had there! Didn’t the consultant who made the mistake attempt to rectify the matter besides just apologizing?

I hav been to klcc isetan. And service at counter is bad. I went to look at RMK Japan. I use this in Japan.
I sit there to try them doing skincare on my face. But,.. is very bad. the person is man who smell of smoke cigratee smoking.
WHy smoking and attend to the customer?
I really dont undrstan, why service allowed to this.

Thankyou.

rinnah : Hi ayako, oooh, I know what you mean, cos I don’t like being attended to by a smoker since I’m a non-smoker. It just puts me off buying the product and it doesn’t represent what I’m looking for in a brand and the consultant is actually a brand ambassador. Thanks for stopping by!

I third the suggestion; complain!!

rinnah says : Indeed! No fun at all…

rinnah says : LOL! But I used to have a favorite Dior beauty consultant at Parkson KLCC previously until he left, so yeah, maybe it is the Parkson air indeed.

rinnah says : It’s funny, but I couldn’t select where I wanted to redeem the e-voucher. The selection was automatically generated after I selected KL city.

rinnah says : That was how I felt initially… but now, I don’t think I want to make the girl lose her job – CNY season mah. But I just want to publish the incident so that others will know about the sucky service there.

rinnah says : Hmm. Do you think the Clarins HQ will care? I’m just hoping that Google picks this post up so that if anyone searches for Clarins at Parkson KLCC…

Ya, they are ‘hole-lier’ than me..that’s for sure.

rinnah says : Hahaha… that’s a way of putting it! Yup, I don’t know what’s with all the SA’s displaying “Holier than thou” attitudes nowadays…