Comments on: I’m not a fan of Clarins Malaysia

By: ayako

ayako — Tue, 02 Mar 2010 05:59:22 +0000

Hi,

I hav been to klcc isetan. And service at counter is bad. I went to look at RMK Japan. I use this in Japan.
I sit there to try them doing skincare on my face. But,.. is very bad. the person is man who smell of smoke cigratee smoking.
WHy smoking and attend to the customer?
I really dont undrstan, why service allowed to this.

Thankyou.

rinnah : Hi ayako, oooh, I know what you mean, cos I don’t like being attended to by a smoker since I’m a non-smoker. It just puts me off buying the product and it doesn’t represent what I’m looking for in a brand and the consultant is actually a brand ambassador. Thanks for stopping by!

By: Tine

Tine — Sun, 08 Feb 2009 08:09:30 +0000

Aww that just sucks out all the fun in buying beauty products – crappy sales people *shake head*

I third the suggestion; complain!!

rinnah says : Indeed! No fun at all…

By: Lis

Lis — Fri, 06 Feb 2009 14:47:54 +0000

I went to the Clarins counter at Parkson 1 Utama a few days ago to check out the Instant Light Eye Perfecting Base and didn’t have a good experience too. However, there’s a nice SA at Clarins Jusco 1 Utama. Could it be the Parkson air?? lol
By the way, the eye base is good.

rinnah says : LOL! But I used to have a favorite Dior beauty consultant at Parkson KLCC previously until he left, so yeah, maybe it is the Parkson air indeed.

By: SR

SR — Wed, 04 Feb 2009 14:12:37 +0000

HI.. I also had the e voucher from the same promotion but requested to redeem them at the Clarins Institute in KLCC.. and i did call up to make appointment.. it is intimidating going to the institute but I am fully satisfied with the service given. eventhough my printout was blur due to my printer running out of ink but they accepted it with no question asked.. the girl attended to me was very nice and friendly. makes me feel so comfortable and not intimidating at all.. i had 3 samples in the end had joined as a memebr recenly. go to the institute.. they are better than the counter…

rinnah says : It’s funny, but I couldn’t select where I wanted to redeem the e-voucher. The selection was automatically generated after I selected KL city.

By: prettybeautiful

prettybeautiful — Thu, 29 Jan 2009 15:43:48 +0000

this sucks! i second the idea of PB, should write to them and complain complain! make sure the SA be outta a job! hehehehe

rinnah says : That was how I felt initially… but now, I don’t think I want to make the girl lose her job – CNY season mah. But I just want to publish the incident so that others will know about the sucky service there.

By: PB

PB — Thu, 29 Jan 2009 04:06:24 +0000

Write a letter to Clarins HQ. At the very least they need to know these things.

rinnah says : Hmm. Do you think the Clarins HQ will care? I’m just hoping that Google picks this post up so that if anyone searches for Clarins at Parkson KLCC…

By: Joanna

Joanna — Sun, 25 Jan 2009 08:48:10 +0000

Sounds like someone needs to pull a stick out of her arse. I’ve never liked Clarins in Malaysia (especially the spa at KLC), cause of their “Holier than thou” attitude.

Ya, they are ‘hole-lier’ than me..that’s for sure.

rinnah says : Hahaha… that’s a way of putting it! Yup, I don’t know what’s with all the SA’s displaying “Holier than thou” attitudes nowadays…