rinnah's consumer views|a straight talking, tell-it-as-it-is consumer lifestyle blog

Ah Hong Kong! How I miss shopping there already… and I’ve only been back for a week.

Being a total newbie (it was my maiden trip to HK), I was totally unprepared for the bright lights and myriad stores. But I was lost the moment Kahani introduced me to Bonjour.

When she showed me the section on sample/travel sized products, I was completely sold on the concept and there was no turning back. The majority of the stuff you see in the picture below is from Bonjour, with a purchase each from Sasa, Harvey Nichols Beauty Hall and duty-free at Changi Terminal.

In no particular order, I came back with :
1. Revlon Colorburst Lipgloss in Rose Perle
2. Steam Cream
3. Lanvin Marry Me perfume miniature
4. Talika Lipocils Expert eyelash serum
5. Lancome Hydra Zen Neocalm detoxifying moisturising multi-relief anti-stress gel essence
6. Lancome Hydra Zen extreme soothing moisturising cream-gel
7. Lancome Genifique Youth Activator serum
8. Estee Lauder Advanced Night Repair Synchronized Recovery Complex serum
9. Estee Lauder Hydrationist Moisture Barrier Fortifier ultra-hydration serum
10. Dior Capture Totale One Essential skin boosting super serum
11. Diorsnow White Reveal essence
12. Shu Uemura UV Armor high protection face cream SPF 50
13. Shu Uemura Deepsea Hydrability moisturizing gel cream
14. Clarins Beauty Flash Balm
15. Kiehl’s Ultra Facial micro serum
16. Laniege Water Sleeping Pack_Ex
17. Guerlain Orchidee Imperiale exceptional complete care serum
18. Clinique Take The Day Off makeup remover

Whew! That’s a lot of miniature stuff, methinks!

And did you notice anything about the list above? It’s mostly skincare with a heavy slant towards hydrating stuff and anti-aging stuff.

I’ve been lemming quite a number of these serums for some time now, so yes, I am one very happy camper. Let’s hope that my sensitive/problematic skin takes kindly to me experimenting in the next few months!

How I wish I had access to these miniature pretties in Singapore or Malaysia all the time…

Read other blogger notes on shopping in Hong Kong here :
Kahani
Paris B

It’s a pity, really, because I have a friend who swears by their facials and I really love her clear, flawless skin. But the thing is, every time I get anywhere near a Clarins counter in Malaysia, I get very put off by their beauty consultants. They don’t seem to realize that their service is the make or break factor for customers. The break factor for me was my bad experience with one particular beauty consultant as detailed below.

Clarins recently ran an online promotion (valid until 31 December 2008) giving away two samples of their skincare line, a hand massage and eyebrow grooming. If I’m not mistaken, it had to do with their “Clarins We Care” charity promotion? Anyways, I put down my contact information and printed out the e-voucher that allowed me to redeem the items above. My voucher told me that I could collect the same from the Clarins counter in Parkson KLCC and I headed there on a weekday after work with a colleague. My colleague also had the same e-voucher, but for some strange reason, hers was printed as the Clarins counter in Isetan KLCC. Weird.

Anyway, we went over to Isetan first, being nearer there and my colleague was attended to by a very sweet girl who mentioned that she was temporarily assigned there. All went well and we (my colleague and I) were quite pleased with her service. She did say apologetically when we asked that she couldn’t assist me as my voucher was clearly printed as redeemable at Parkson KLCC but I was fine with that.

So after we were done with Isetan, we walked over to Parkson KLCC, where we were greeted with an empty Clarins counter. No beauty personnel around. We walked around for a bit before coming back to the counter and saw one of the Clarins personnel come out from the door behind the counter. When we approached her to redeem my e-voucher, she brusquely said that I could not redeem the items listed on the e-voucher as I did not make an appointment. I then asked if I could just get the skincare samples – I was willing to forgo the hand massage and eyebrow grooming as I was more interested in testing out Clarins’ skincare products – but again, the beauty personnel brushed me off, saying that I could not get anything from them because I didn’t have an appointment and she didn’t have time to do a skincare analysis for me. Instead, she told me to go to the Clarins counter at Isetan KLCC to redeem the e-voucher. When I mentioned that we had just come from there but since my voucher stated Parkson KLCC I couldn’t redeem it there, the beauty consultant then said disinterestedly that I should come back tomorrow if I really wanted the products. I had enough of her uppity attitude and we left the counter.

I just can’t help but compare the difference in attitude and service rendered between the beauty consultants at Isetan KLCC and Parkson KLCC. It is also pertinent to note that my colleague did not make any appointment at Isetan KLCC before redeeming the exact same e-voucher that I tried to redeem at Parkson KLCC. What’s also interesting to note is that no skincare analysis was done on my colleague before she was given the skincare samples at Isetan KLCC. Hmm. Was it an oversight by the beauty consultant at Isetan KLCC or merely an excuse by the beauty consultant at Parkson KLCC?

Anyway, I don’t think I will be going back to Clarins for a long time, if at all, because of the attitude of one beauty consultant.