I’ve previously written about my good experiences with Shu Uemura’s Brow Atelier here. I whole-heartedly endorse them as the saviours of my uneven brows since 2009 and still do, but a recent experience at the Mid Valley Megamall standalone outlet means that I won’t be going back there (adding on to my blacklist together with the Pavilion standalone outlet).
As far as I’ve been patronizing Shu Uemura, I’ve always had my brows done as a walk-in customer. However, when I dropped by the Mid Valley Megamall outlet last month, I was curtly told by one of the consultants there (don’t know if she was the store supervisor or not, but she was behind the cashier counter) that if I wanted to get my brows done, I should make an appointment in advance and they were not entertaining walk-ins. And this was even though there was only one other customer undergoing the very same service at the time.
Naturally when faced with unhelpful customer service, I always walk away.
It was a different story at my regular Shu Uemura outlet at 1Utama just one week later. I was warmly greeted by the consultant who attended to me very nicely and made me happy by giving me perfect brows. Not one mention was made about the need for an ‘appointment’ first before she would attend to me.
So ladies wanting to try out Shu Uemura’s Brow Atelier services, I will only recommend the standalone outlets at 1Utama and Empire Shopping Gallery for their good customer service.